Privacy Policy

1. Introduction

Common Ground: Facilitated Team Experiences (“Common Ground”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible way.

This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our services.

We operate primarily in Queensland, Australia, and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and, where relevant, principles reflected in the Information Privacy Act 2009 (Qld).

2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include:

name
email address
phone number
job title or organisation
workshop participation details
assessment-related information (e.g. strengths results)

3. What Information We Collect

We may collect personal information when you:

contact us via our website or email
book or enquire about a workshop
participate in a workshop
complete a CliftonStrengths assessment
interact with us through digital tools or platforms

We only collect information that is reasonably necessary for delivering our services.

4. How We Collect Information

We collect personal information:

directly from you (e.g. forms, emails, conversations)
through workshop participation
via third-party platforms (e.g. booking tools, assessment providers)

Where possible, we collect information directly from the individual.

5. Why We Collect Personal Information

We collect and use personal information to:

deliver workshops and related services
communicate with clients and participants
organise logistics (e.g. scheduling, participant coordination)
provide relevant pre-work (e.g. assessment links)
improve our services

We only use personal information for the purpose for which it was collected, unless otherwise permitted or required by law.

6. CliftonStrengths and Third-Party Providers

As part of our workshops, participants complete the CliftonStrengths assessment, which is administered by Gallup.

Please note:

assessment data is collected and managed by Gallup, Inc.
Gallup’s own privacy policy applies to that data
we may receive limited results (e.g. Top 5 strengths) for facilitation purposes

We do not control how Gallup stores or manages assessment data.

7. Use and Disclosure of Personal Information

We may use or disclose personal information:

to deliver our services
to communicate with you
to third-party service providers (e.g. booking platforms, email systems)
where required or authorised by law

We do not sell or trade personal information.

Where third-party tools are used, your information may be stored on servers located outside Australia.

8. Data Security

We take reasonable steps to protect personal information from:

misuse
interference
loss
unauthorised access, modification, or disclosure

These steps may include secure digital systems, password protection, and limiting access to information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide services
meet legal or administrative requirements

When no longer required, information is securely deleted or de-identified where possible.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate.

We will respond within a reasonable timeframe.

11. Privacy Complaints

If you have a concern about how your personal information has been handled, you can contact us directly.

We will:

acknowledge your complaint
investigate the issue
respond within a reasonable timeframe

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Cookies and Website Data

Our website may collect limited technical information such as:

browser type
pages visited
general usage data

This information is used to improve website functionality and user experience.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact

For privacy-related enquiries, please contact us.